Free PDF 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Newest Exam Vce
Free PDF 2025 Peoplecert ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Newest Exam Vce
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q85-Q90):
NEW QUESTION # 85
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?
Answer:
Explanation:
Service request Management
NEW QUESTION # 86
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?
- A. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
- B. Focus solely on cost as the deciding factor
- C. Conduct a staff survey to gauge internal preferences
- D. Outsource immediately to save time without evaluating other factors
Answer: A
NEW QUESTION # 87
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
- A. Configuration management
- B. Service catalogue management
- C. Incident management
- D. Knowledge management
Answer: B
NEW QUESTION # 88
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?
- A. Integrating supplier activities into the organization's value streams
- B. Conducting regular performance audits of the supplier
- C. Setting stricter service-level expectations with the supplier
- D. Training internal employees to work with the supplier
Answer: A
NEW QUESTION # 89
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of